Today I was cleaning out my filing cabinet and in a file of “Jokes and Goodies”, I found this transcript and thought it would be a great share. I don’t know where it came from, but thank the author for his/her wisdom.

INSTALLING HEART SOFTWARE

A customer was experiencing difficulty installing the HEART program. She called the company that wrote the program to get help. This is a transcript of a portion of the conversation between the Customer and the Customer Service Representative: Continue reading →